Refund policy
Our promise on every order.
Our promise
If we make a mistake — wrong name, wrong dates, defective materials, anything we got wrong — we remake it free. No questions, no time limit.
Personalized products
Every memorial decal is hand-cut and hand-finished to order using the names, dates, and color you choose. We can’t resell a decal once it’s made, so we ask you to review your design proof carefully before approving.
We email a hand-finished proof within 24 hours of every decal order. Revisions to the design are free and unlimited — please ask us to change anything that doesn’t feel right before approving.
Personalized gifts use the live preview shown before checkout and may be sent to a production partner without a separate emailed proof. Production can begin soon after payment, so contact us immediately if you need to correct a detail. We will try to make changes before production starts, but personalized orders are not refundable for a change of mind or a mistake in the details you submitted.
Refunds and remakes
- Change of mind or customer-entered details: no returns or refunds, including before decal proof approval or before a personalized gift enters production. Decal proof revisions are free and unlimited before approval.
- Our error: we remake and reship at no cost. If we cannot make the order right, we refund it.
- Damaged in transit: we remake and reship at no cost.
- Lost or undelivered in transit: we remake and reship at no cost. Because each item is custom-made and cannot be resold, our remedy for shipments that never arrive is a free replacement rather than a monetary refund.
- Customer-approved details that turned out differently than expected: we’ll work with you on a discounted remake. Reach out — we’ll always try to make it right.
If we cannot fulfill or ship your order, we will refund the amount paid. Nothing in this policy limits rights that apply under law.
Please contact us at [email protected] before initiating a payment dispute or chargeback so we can resolve the issue directly under this policy.
How to request a refund or remake
Email [email protected] with your order number and a photo (if applicable). We respond within one business day.
Questions? Get in touch.