The plain-English version.

Who we are

Carried Co. is a small family business operating out of Jackson, Georgia. By using this site you agree to these terms.

Orders and approval

Every memorial decal is custom-made to order. After you place an order, we send a hand-finished design proof within 24 hours. We don’t cut any vinyl until you approve the proof. Revisions to the design are free and unlimited.

Personalized gifts and print-on-demand keepsakes use the live preview shown before checkout and may move into production without a separate emailed proof. They may be made and shipped by a specialist production partner. Review names, dates, photographs, and cropping carefully before paying.

Reviewing your proof is your part. Because each piece is personalized and made only for you, your approval is what moves it into production. We email your proof to the address you gave at checkout and send reminders if we don’t hear back — so please add [email protected] to your contacts and check your spam or promotions folder, as a proof that sits unopened is the most common reason an order stalls. Please approve your proof, or tell us what to change, within 7 days.

If we don’t hear from you within 7 days, your order waits on hold until you approve the proof; it is not automatically cancelled or refunded. We will not cut an unapproved design. Personalized orders are not refundable for a change of mind or customer-entered details, including before proof approval; see our refund policy for our remake promise and other remedies. By completing checkout you confirm the name(s), dates, and details you entered are correct and you authorize the charge for a personalized item made to your specifications.

Pricing and payments

Prices are listed in U.S. dollars. Payment is processed securely through Stripe. We may change prices and product offerings at any time, but never after you’ve placed an order.

Shipping, refunds, and remakes

See our shipping policy and refund policy.

Risk of loss and carrier responsibility

Decals normally ship through the United States Postal Service; production partners may use other carriers. Risk of loss for any shipment transfers from Carried Co. to the buyer when we hand the package to the carrier. Carried Co. is not responsible for delays, misdelivery, theft from a mailbox after arrival, or non-delivery caused by the carrier or by an incorrect address provided at checkout.

If a shipment is lost, damaged, or never arrives, our sole remedy under these terms is a free remake and reship of the order, as described in our shipping policy. Because each item is custom-made to order and cannot be resold, we do not offer a monetary refund as the remedy for non-delivery.

Disputes, refunds, and chargebacks

We resolve every issue we’re told about — that’s the whole reason we’re a small family business and not a big one. By placing an order, you agree to contact us at [email protected] and give us a reasonable opportunity to provide the remedy described in these terms and in our refund and shipping policies before initiating a payment dispute or chargeback with your card issuer.

Initiating a chargeback before contacting us, or before accepting the offered remake remedy, is a breach of these terms. This applies fully to a proof you did not review: once we have delivered a proof for your custom order, the order has been made available to you, and a chargeback filed on the basis that the item was “not received” or “not as described” — when the proof was delivered and simply not opened or approved — is not a valid dispute. We keep every order, proof, delivery, and approval record and will submit them as evidence in any dispute.

A buyer who files a chargeback on a delivered proof or an approved order, instead of contacting us, remains responsible for the full amount of the order together with any chargeback fees and the reasonable costs we incur in responding, and Carried Co. reserves all rights to recover those amounts. Carried Co. also reserves the right to decline future orders from any buyer who files a chargeback without first allowing us to resolve the issue under this policy.

Intellectual property

Our site, designs, and product imagery are our property. You’re welcome to share photos of your decal anywhere — please tag us if you do. The names and dates you submit at checkout remain yours; we use them only to make and ship your order.

Limitation of liability

We stand by every decal we make. Our liability for any defective, damaged, lost, or undelivered item is, at our option, a replacement or a refund — see the refund policy for the details. To the maximum extent permitted by law, our total liability for any claim arising from an order is limited to the amount you paid for that order. We are not liable for indirect, incidental, or consequential damages.

Contact

Email us anytime at [email protected] or call (678) 582-2779.