How and when your order arrives.

Memorial decal timeline

• Free design proof emailed within 24 hours of order.
• Hand-finished and packaged in 5–7 business days after you approve the proof.
• Most orders arrive 8–14 days from order date, depending on shipping speed and approval time.

Shipping rates

• Free shipping on every order. No minimum, no exceptions.
• Rush processing for decals is available at checkout for an additional $15.00. Rush does not apply to personalized gifts or other keepsakes.

Photo visor clips

Personalized photo visor clips are printed to order by our production partner in Vietnam. Production normally takes 1–2 business days and U.S. transit normally takes 4–7 business days; please allow approximately 7–12 calendar days overall, with extra time possible for customs, weather, or carrier delays. A visor clip ordered with a decal may arrive in a separate package.

Other personalized gifts

• Garden stones normally require 2–3 business days in production before carrier transit.
• Wind chimes normally require 1–3 business days in production before carrier transit.
• Photo light boxes and photo keychains normally require 2–4 business days in production before carrier transit.
• Print-on-demand keepsakes are produced for the individual order and may ship separately from a decal or another gift.

Supplier and carrier timing can change during holidays or severe weather. Tracking is sent when the shipping partner makes it available.

Where we ship

We currently ship physical products to addresses within the United States. Decals normally travel by USPS letter mail, which may not include tracking. Personalized gifts and other keepsakes may be shipped by a production partner using a different carrier. When tracking is available, it is emailed after the carrier accepts the shipment information.

Risk of loss & responsibility for carrier delays

Once an order is handed to its carrier, the carrier is responsible for transit and final delivery. Carried Co. cannot control carrier routing, scan accuracy, weather delays, misdelivery, or theft from a mailbox after arrival. Risk of loss transfers to the buyer upon our tender of the package to the carrier.

Our responsibility is to produce your order correctly, package it well, and ship it to the address you provided on or before the date we publish. The remedy for any issue in transit is described in the next section.

Lost, damaged, or undelivered in transit

If your physical order arrives damaged, is lost in transit, or never arrives at the address you provided, email [email protected] and we will remake and reship the order at no cost to you. This applies regardless of shipping method chosen at checkout. For untracked First-Class Mail shipments we ask that you allow up to 14 business days from ship date before reporting a non-arrival, as USPS occasionally delivers well past its published window.

Because each item is personalized to order and cannot be resold, our remedy for in-transit issues is a free remake and reship rather than a monetary refund. Please contact us before initiating a payment dispute or chargeback so we can resolve the issue directly — see our Terms of Service for details.